Refund policy

Returns and refunds

Last updated: 4 November 2026

Clothing bought from ZACH MCDOWELL can be returned within 30 days of delivery for a refund of the purchase price, provided it is unworn, unwashed and still has its tags attached.

How to start a return

Email support@zachvogue.shop with your order number and a sentence about what is wrong. We reply within one business day with return instructions and the address in Whangārei to send it to. Please wait for that reply before posting anything, so the parcel can be matched to your order when it arrives.

Condition of returned clothing

Items must be unworn and unwashed, with the original tags attached and any belt, tie or detachable piece included. For hygiene reasons we cannot accept garments that have been worn against the skin, washed, altered or returned without tags. Try things on indoors, the way you would in a fitting room.

Faulty or not as described

If a garment arrives damaged, has a stitching fault or is not the item you ordered, contact us within 48 hours of delivery with a photograph. Faulty clothing is covered by the Consumer Guarantees Act 1993, and you are entitled to a repair, a replacement or a refund; we pay the return postage on a genuine fault.

Refund timing

Returns are inspected within two business days of arriving. Approved refunds go back to the original payment method within five business days, and your bank may take a few days longer to show the credit. Original shipping is refunded only where the item was faulty or incorrectly sent.

Exchanges

If you need another size, say so in the return email and we will hold it while your parcel is in transit. Exchanges are dispatched once the original item has been received and checked.